Position Summary

The Service Manager III is responsible for selling all bank products and services to customers and non-customers in a needs-based manner. The position will be responsible for the daily operations of a Hub’s service center, supervising, mentoring, and coaching the teller and/or universal banker team for the attainment of goals through the promise of Service Excellence. This position will report to the Area Manager.

Duties & Responsibilities

• Identify customer and non-customer financial needs and sell all appropriate products and services.
• Service customer accounts as needed and proactively communicate with customers to ensure financial needs are met.
• Complete any other service center-specific responsibilities as determined by the Area Manager.
• Responsible for overall Service Center operational performance and results.
• Responsible for monthly and quarterly service center audits, including the quarterly Service Center scorecard.
• Ensure that all associates are exhibiting service excellence through the modeling and coaching of training and delivery service standards and the avoidance of risk.
• Coordinate staffing plans and personnel needs with their respective Area manager
• Supervise, evaluate, inform and provide direction to all service center associates
• Seeking new business from customers and prospects by completing outside business calls weekly within the community/branch market.
• Developing and supporting a strong needs-based sales environment by modeling the right behaviors, conducting sales meetings, and individual coaching sessions.

Education & Experience

Knowledge of:

• Strong sales and customer service skills
• Strong oral and written communication skills
• All Service Center’s within the Market/Hub

Ability to:

• Make independent decisions regarding service center operations for which there are not always precedents
• Analyze and solve problems that are of a complex nature
• Take reasonable care to prevent loss to the organization
• Perform duties under frequent time pressures
• Familiarity with - and support of, mergers and acquisitions as it relates to retail banking

Education and Training:

• Requires 2 or more years of banking or management experience at a financial institution or related business field.
• Pursuant to the Secure and Fair Enforcement for Mortgage Licensing Act (“SAFE Act”), all Service Center Managers (if lending) are required to maintain current registration with the Nationwide Mortgage Licensing System & Registry (“NMLS”). If such registration is not active as of the hire date, the Service Center Manager must immediately attain active registration upon employment. Service Center Managers who fail to maintain an active and current registration will be unable to lend and may be subject to disciplinary action, up to and including termination of employment.
• Requires knowledge of Microsoft Office.

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Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.