Position Summary

FirsTech’s Program & Delivery Specialist is responsible for executing the activities for a set of medium to large initiatives including development and maintenance of project plans, stakeholder management, customer onboarding and risk management. Specialist will exhibit a demonstrated capability to lead with strong attention to onboarding and project management in a SaaS environment, facilitating the delivery of value. The Program & Delivery Specialist will help drive cultural change within the organization through optimal process implementation and will partner with leadership to identify strengths and opportunities for continuous improvement recommendations within existing processes.

Duties & Responsibilities

• Participate and lead the identification, design, development, and implementation of assigned initiatives

• Interface with internal and external resources to assess client requirements and ensure successful and timely completion of initiatives in accordance with client and organizational needs

• Document Business Requirements and Project Intake documents and translate them into Project Plans with clear workstreams, deliverables, milestones, etc

• Anticipate and mitigate impediments

• Maintain open communication with PMO leadership and stakeholders on initiative progress

• Serve as POC on all assigned initiatives

• Work with PMO leader on monthly / annual forecasting & reporting

• Ensure compliance with FirsTech processes

• Demonstrate transparency with initiative progress, impediments, and engagement from stakeholders

• Facilitate retrospectives as needed throughout project lifecycle

Education & Experience

Knowledge of:

• Azure DevOps, Jira, Confluence

• Microsoft Teams, WebEx

Ability to:

• Manage multiple mid to large initiatives concurrently

• Communicate and build relationships with external clients

• Work both independently and also cohesively with team members

• Demonstrate strong organizational and analytical skills

• Exhibit excellent interpersonal, verbal, and written communication skills

• Have fierce conversations

• Hold people accountable and be decisive

• Manage personal and team timelines to meet deadlines with little oversight

• Have strong influence and partnership / collaboration skills to drive cross-functional teams

Education and Training:

• 3-5 years of experience in program or project management with a focus on interactions throughout all steps in software development lifecycle

• 2+ years of experience in the payment processing or financial tech space

• Proven track record of launching and implementing a release plan and a program management process

• Experience working with multiple teams across various time zones

• Advanced certifications preferred (SAFe, PMP, ACP, CSM)

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.