Position Summary

The Lockbox Remittance Specialist I handles the servicing of all lockbox clients. You would be expected to maintain a high level of production and accuracy while preparing customers mailed in paper checks for deposit.

Duties & Responsibilities

Payment Preparations and Processing

• Sort incoming mail into correct customer bin.
• Prepare batches of work by removing payments and forms from envelopes
• Process all lockbox deposits from direct and indirect customers.

Quality Assurance Processing Measures

• Follow standard operating procedures and customer specific instructions through data entry.
• Verifying checks through customer specific instructions for processing
• Balance/reconcile electronic and paper documentation.
• Analyze information to determine accuracy and completeness of work.
• Conduct non-routine research.
• Operate high-speed imaging/ extraction Opex equipment.
• Re-associate check images to corresponding material while validating quality of images.
• Maintain HIPAA and confidentiality of customer account information; follow established policies and procedures as related to internal audits and security.

Team Support:

• Lend help to immediate team/team members, as needed.

Education & Experience

Knowledge of:

• Strong oral and written communication skills
• Excellent organizational skills
• Keen sense of quality control and practices
• Attention to detail and focus on meeting deadlines.

Ability to:

• Analyze and comprehend client's standard operating procedures and instructions
• Complete multiple manual tasks per transaction and/or client with precision
• Ability to sit, stand, and walk for long periods of time
• Be a team player and maintain a positive attitude at all times
• Make judgment calls regarding routine duties but refer non-routine situations to a supervisor and/or manager

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.