Position Summary

As a debit card Payment Risk Specialist for Busey, you will be responsible for handling debit card payment exceptions, escalations, and reconciliations related to debit card transactions, within established timeframes to mitigate risk. As well as executing and improving upon our growing Debit Card Services.Independently analyze, research, and process complex electronic payment exceptions and requests in accordance with applicable operating rules and regulatory guidelines. Perform outbound calls to clients and internal departments to resolve exceptions. The Card Services Risk Specialist is responsible for enhancing the customer experience through supporting all services and issues related to Consumer, Business, and HSA Debit Cards. ATM services, including disputes, balancing, and monitoring cash flows are also part of this position. The position requires good communication skills to communicate with partners and clients potentially through email and phone. This position may be responsible for assisting with training new hires both in the department and in other departments that support Debit Card Dispute functions.

Duties & Responsibilities

• Work with Deposit Services, Digital Channels, Information Services, Accounting, Fraud, BSA/AML, Vendors and Clients to resolve any processing, reconcilement discrepancies, and disputes.
• Reconcile debit card General Ledger accounts, process adjustments, returns and recoveries.
• Process debt card fraud disputes and ATM disputes, issuing provisional credit timely in accordance with Federal regulations.
• Process funds as they are received from card processor and issue credit to customers that have had card issues in accordance with federal regulations.
• Balance Busey settlement account daily for related debit card dispute findings and process appropriate tickets to general ledger accounts, as needed.
• Monitor ATMs for functionality and positive balances, communicating with the appropriate specialists for researching, correcting and reporting variances, and placing service calls for ATMs when necessary.

Education & Experience

Knowledge of:

• General banking knowledge in the areas of payment, risk, and payment fraud. Strong accounting acumen to be able to assist in balancing activities.
• Job-specific knowledge that is necessary to provide the appropriate quantity and quality of work in a timely and efficient manner.
• MS Office tools including expert knowledge of MS Excel, MS PowerPoint.

Ability to:

• Interact effectively with others to establish and maintain smooth working relations demonstrating excellent interpersonal relations
• Demonstrate responsible personal and professional conduct, which contributes to the overall goals and objectives of Busey.
• Display ability to review and analyze data reports and manuals; must be computer proficient.
• Challenge the status quo and promoting positive change.

Education and Training:

• High School diploma and/or up to one-year related work experience - required
• Related experience to include a focus within operations, banking, or payments
• Payments experience preferred or specifically debit card transactions
• Requires knowledge of Microsoft Office

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.