Debit Card Payment Risk Specialist
Edwardsville, IL - 330 W Vandalia St
Champaign, IL - 115 N. Neil St.
9 days ago
Position Summary
As a debit card Payment Risk Specialist for Busey, you will be responsible for handling debit card payment exceptions, escalations, and reconciliations related to debit card transactions, within established timeframes to mitigate risk. As well as executing and improving upon our growing Debit Card Services.Independently analyze, research, and process complex electronic payment exceptions and requests in accordance with applicable operating rules and regulatory guidelines. Perform outbound calls to clients and internal departments to resolve exceptions. The Card Services Risk Specialist is responsible for enhancing the customer experience through supporting all services and issues related to Consumer, Business, and HSA Debit Cards. ATM services, including disputes, balancing, and monitoring cash flows are also part of this position. The position requires good communication skills to communicate with partners and clients potentially through email and phone. This position may be responsible for assisting with training new hires both in the department and in other departments that support Debit Card Dispute functions.Knowledge of:
Ability to:
Education and Training:
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.