Position Summary

The Consumer Training Operations Specialist will design, deploy and manage engaging learning materials to support associate training across the Consumer Division. This role emphasizes creativity and technical expertise, with a strong commitment to delivering impactful service, sales and procedural training. The specialist will manage all training performance and LMS reporting.

Duties & Responsibilities

• Create visually compelling and effective training for Retail Branches, Customer Care and Digital Relationship Banking teams.
• Develop, upload and maintain training materials within the Vault.

• Administer content, reminders and assignments via Workday.
• Assign and track training courses for associates to ensure timely completion.
• Collaborate with subject matter experts (SMEs) to ensure training content is accurate, relevant and aligned with organizational goals.

Education & Experience

Knowledge of:

• Strong oral and written communication skills
• Best practices in content development and adult learning methodologies to continuously enhance training materials
• Online learning tools (e.g., Adobe Acrobat, Camtasia, REV, Articulate, Slido, Snagit)

Ability to:

• Work independently and make decisions.
• Perform duties and make decisions under frequent time pressures.

Education and Training:

• Prior experience in the financial service, training or education industry preferred, but not required.
• Associate’s degree or higher is preferred in a Business or Education field.
• Experience in training content development and instructional design.

Benefits and Compensation

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $23.50-$27/hour)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.

Unsolicited Resumes

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (“Agreement”). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.