Position Summary

The Client Service Associate is responsible for assisting the Financial Advisor and servicing clients with a full line of investment products, including mutual funds, annuities, equities, and fixed income securities in a financial planning setting.

Duties & Responsibilities

• Assist Busey Wealth Management in meeting the goals and objectives of the organization utilizing the Wealth Advisory program.
• Communicate with clients in a positive manner, and make outbound calls to warm leads to schedule appointments
• Prepare advisor with necessary paperwork prior to client appointments
• Demonstrate an understanding that the Busey offers financial services and investments through Wealth Management
• Maintain Client Relationship Management and reporting available on the system (CRM).
• Strong computer and organization skills (mail merge, Raymond James System and Excel)
• Process incoming correspondence, checks, mail, and email.
• Respond to client correspondence and interact daily on the phone or in person with prospective and existing clients.
• Prepare letters, forms, and reviews to assist with servicing existing clients and prospecting for new clients.
• Handle financial operational issues that might occur with statements and transactions.
• Review daily reports from Raymond James Financial Services and take necessary actions in a timely manner.
• Forward all account information to Branch Manager for approval and processing

Education & Experience

Knowledge of:

• Strong oral and written communication skills
• Strong organizational skills
• Strong analytical skills

Ability to:

• Multi-task and work independently
• Solve problems independently while applying logic and discretion
• Perform duties and make decisions under frequent time pressures

Education and Training:

• Requires Bachelor’s degree or have related experience in this field.
• Obtaining of Series 7 & 66 license preferred within 6 months of hire.
• Computer skills adequate for working with investment software.
• Must be in good standing with Regulatory and Firm Element continuing education.
• Requires knowledge of Microsoft Office.

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.