Position Summary
The Treasury Management Implementation Specialist is responsible for the support, execution and overall success of the Treasury Management Department. Serves as subject matter expert (SME) on Treasury products, services and systems. Works with other Treasury Management areas and other teams to actively resolve client questions and issues, and appropriately escalate items as needed to ensure favorable resolution.Duties & Responsibilities
- Review all aspects of maintenance and implementation of Treasury Management for accuracy, completeness and timeliness.
- Resolve client issues and own the issue through resolution; provide appropriate notification to Sales teams and other internal partners regarding issues.
- Act as a resource for clients, sales associates, and team members on all business and treasury products and services while identifying needs for process improvement and product enhancement.
- Meet Quality Assurance service level agreements.
- Respond to internal and external client inquiries in a timely manner; collaborate with team members to resolve issues and ensure a quality experience for clients.
- Meet performance metrics.
- Support cross-functional process improvement efforts and encourage frequent communication among all team members.
- Proactively identify service issue trends and internal procedures adversely affecting client satisfaction.
- Drive client satisfaction and retention by promoting the highest standards of quality, efficiency, and ethics.
- Proficient with core system and ancillary products and remain current with technological and industry developments.
Education & Experience
- Knowledge of:
- Extensive knowledge of DDA, Treasury Services, and online banking products.
- Proven client satisfaction, problem solving, communication and decision making.
- Ability to:
- This position occasionally requires local travel. There may also be some out of state travel and may require possible overnight stays.
- Education and Training:
- Minimum of two years relevant work experience.
- Customer Service experience in a mid to large size bank.
- Bachelor’s degree or equivalent work experience.
Compensation and Benefits
Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.
(Base Pay Range: $25 - $30/ hour)
Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.
Equal Opportunity
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.
Unsolicited Resumes
Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.
