Position Summary
The Retail Loan Transaction Manager will provide leadership and management to the Enterprise Loan Transaction staff and all functions related to that department for the global organization. This includes overseeing various servicing related processes including loan payment processing, account reconciliation, issue tracking and resolutions, internal and external client requests via phone, email service event, compliance with internal and external regulatory requirements, creation of policies, procedures for Retail loan servicing department, and assisting with preparation of responses to internal and external audit findings. This position also ensures cohesiveness between the front line, back-office departments and Enterprise Loans Leadership team.Duties & Responsibilities
- Management of Retail Loan Transaction staff and all daily functions performed by the group to ensure they are performing the necessary job duties at the expected level
- Assist with the creation and on-going maintenance of departmental policies and procedures, including adherence by staff
- Maintain Service level standards for team with metric reporting and accountability measures
- Remain up to date on all Bank policies and procedures, documentation and applicable state/federal regulations and requirements to ensure loan quality; ensure overall department adherence to daily operating standards concerning compliance with federal/state regulations and internal bank risk control standard
- Ensure cohesiveness between the front line and back-office departments by acting as a resource for other departments
Education & Experience
Knowledge of:
- Strong oral and written communication skills
- Strong organizational and time management skills
- Retail loan documentation, credit arrangements, bank products, and accounting systems
- Bank regulations and compliance issues
Ability to:
- Continual attention to detail in composing and proofing materials, establishing priorities, and meeting deadlines
- Work in a fast-paced environment with demonstrated ability to prioritize projects
- Identify, problem solve, and exercise exceptional use of good judgment with respect to issues/circumstances as they arise
- Conform to all safety rules and use all appropriate safety equipment
- Work independently and part of a team
Education and Training:
- Requires bachelor’s degree in business, Finance, Accounting, or Economics OR equivalent years of relevant work experience
- Requires 5 or more years of experience in Commercial loan operations or loan accounting department
- Requires knowledge of Microsoft Office
Compensation and Benefits
Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.
(Base Pay Range: $71,000 - $90,548/year)
Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.
Equal Opportunity
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.
Unsolicited Resumes
Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.
