Position Summary

The Escrow & Investor Servicing Analyst is primarily responsible for Investor Servicing functions according to related regulations and internal policies. Responsibilities include knowledge of residential mortgage portfolio parameters such as Freddie Mac, Fannie Mae, USDA and Federal Home Loan Bank with prompt and accurate investor reporting and remittance within established guidelines.

Duties & Responsibilities

• Respond to requests and assigned pipeline with a focus on prompt and knowledgeable resolutions.

• Act as a resource for all matters related to the servicing of investor-owned or serviced residential mortgage loans

• Work closely with internal and external partners, including investor contacts, to ensure the bank services the loans in accordance with all investor guidelines and requirements

• Responsible for understanding and assisting the accounting team with monthly reconciliation of both Freddie Mac and Fannie Mae portfolios

• Understand Regulation Z, and its impact to customers and the bank

• Monitor daily control reports and take corrective action to resolve exceptions

• Process FHLMC & FNMA sales and special transactions

• Process REO, Investor Flex Modifications, Investor Deferments and/or Forbearances

• Routine reporting of FHLMC & FNMA loans and Loan Servicing activities. Analyze report data and independently resolve exceptions.

• Demonstrate strong risk management skills supporting the mitigation of financial and reputational risk by ensuring timely and accurate property tax payments and insurance premiums

• Analyze, monitor, and submit Private Mortgage Insurance removal requests in accordance with investor and regulatory requirements

• Regulation H (NFIP) and other regulatory requirements specifically related to Flood Insurance and Monitoring of flood map changes

• Demonstrate strong accounting skills related to the reconciliation of DDA and General Ledger accounts

Education & Experience

Knowledge of:

• Appropriate level of understanding systems, regulations, and policies that impact escrow and investor servicing departments.
• Strong ability to enact great customer service skills

Ability to:

• Support reporting initiatives, and accurately analyze data, in varying levels of complexity.
• Follow procedure and department requirements, while questioning and refining for best practices.
• Ability problem solve first, and seek team support when needed.
• Perform duties with frequent interruptions and time pressures.

Education and Training:

• Requires High School diploma, Associate degree or above preferred.
• Experience with lending preferred.
• Experience with Freddie and Fannie reconciling required.
• Experience with Jack Henry and Silverlake systems preferred.
• Requires knowledge of Microsoft Office.

Benefits and Compensation

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $22-$28/hour)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.

Unsolicited Resumes

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (“Agreement”). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails