Position Summary

As the first line of defense the Enterprise Loan Service Compliance Manager is responsible for preventing, detecting, and monitoring operational, regulatory, and reputational risks. The manager is responsible for leading Quality Control and Quality Assurance Measures that identifies and reports incidences of non-compliance by reviewing account documentation for accuracy/completeness. Scheduled reviews of the components of account records on the Banks servicing system, including and reporting of errors and areas of concern . The manager will proactively identify/respond to high-profile issues and emerging risks critical to the Banks internal risk and compliance partners.

Duties & Responsibilities

• Enhance control governance and reporting by identifying relevant metrics to provide insights on the health of the operational risk and control landscape for Mortgage, Retail and Commercial Loans. .

• Assess operational strengths and vulnerabilities related to acquisitions.

• Design business platform enhancements to support new and existing products

• Lead designated meetings to include establishing deadlines for key partners, and working with key partners to ensure the meetings continue to add value.

• Leverage technology and process improvements to reduce reliance on manual processes.

• Stay abreast of regulatory changes and developments relevant to the banking industry and compliance activities.

• Provide support during regulatory examinations.

• Work closely with Risk Management to ensure accurate reporting and compliance with regulations.

• Demonstrate strong working knowledge of existing laws and regulations by incorporating adequate controls within processing activities, resulting in minimal audit and examination exceptions.
• Collaborate with departmental leaders to ensure  adherence to quality control standards, regulatory requirements, and process improvement initiatives within the Enterprise Loan Servicing department

Education & Experience

Knowledge of:

• Mortgage, Retail and Commercial Loan structures and regulations
  • Strong verbal and written communication skills to effectively communicate with all levels within the organization.
  • Theoretical and practical knowledge of project management processes, workflows, and terminology.

Ability to:

• Develop new procedures and approaches to solve problems
• Work independently within an established review process, prioritize tasks and capable of balancing multiple tasks at once to meet timelines.
• Manage multiple projects in various stages simultaneously
• Possess analytical, problem solving, and critical/creative thinking skills.

Education and Training:

• 7-10  years of experience in financial services, preferably in Compliance, Risk Management, or Bank Lending Operations.
• Bachelor’s Degree or higher in a business-related field preferred
• Strong analytical skills with the ability to analyze complex compliance data and identify trends or patterns.
• In-depth knowledge of relevant regulatory requirements and industry best practices.
• Proficiency in Microsoft Office applications, including PowerPoint; knowledge of Smartsheet preferred
• Demonstrated project management and leadership experience in financial services.
• Strong organizational, attention to detail, time management, and planning skills, with the ability to handle multiple competing priorities.

Compensation and Benefits 

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. 

(Base Pay Range: $75,000.00 - 105,000.00 /year) 

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.  

Equal Opportunity  

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment. 

Unsolicited Resumes 

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.